Privacy Policy

1. Who We Are

MOTOZA GROUP (Pty) Ltd ("MotoZA", "we", "us") operates the website motoza.co.za and is responsible for the collection and processing of your personal information. We are committed to protecting your privacy and complying with the Protection of Personal Information Act 4 of 2013 (POPIA) and all applicable South African data protection laws.

For any privacy-related questions, contact our Information Officer at: privacy@motoza.co.za

2. Information We Collect

We collect information you provide directly to us, including:

• Name, email address, phone number, and delivery address when you create an account or place an order
• Payment information processed securely by our payment providers (we do not store full card details)
• Motorcycle details (make, model, year) when you use our bike selector or sourcing request form
• Communications you send to us, including sourcing requests and support enquiries

We also collect information automatically when you use our website:

• Log data including IP address, browser type, pages visited, and time spent
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including delivery and returns
• Communicate with you about your orders, sourcing requests, and enquiries
• Send you transactional emails (order confirmation, tracking updates)
• Send you marketing communications, where you have consented to receive them
• Improve our website, products, and services
• Detect and prevent fraud or abuse
• Comply with our legal obligations

4. Legal Basis for Processing

Under POPIA, we process your personal information on the following grounds:

• Contract performance: Processing necessary to fulfil your orders
• Legitimate interests: Improving our services, fraud prevention, and direct marketing to existing customers
• Consent: Email marketing to new subscribers and the use of non-essential cookies
• Legal obligation: Complying with tax, consumer protection, and other applicable laws

5. Sharing Your Information

We do not sell your personal information. We share your information only with:

• Delivery partners (The Courier Guy, Aramex, and similar) — to fulfil your order
• Payment processors (Yoco, Ozow/Instant EFT) — to process payments securely
• Freight partners (Buffalo Logistics) — for international sourcing orders
• Service providers who assist us in operating the website (hosting, email, analytics) under data processing agreements
• Law enforcement when required by law or court order

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by law. Order records are retained for a minimum of 5 years for tax and legal compliance purposes. You may request deletion of your account and associated data at any time (see Section 8).

7. Cookies

We use cookies to operate our website, remember your preferences, and understand how visitors use our site. Essential cookies are required for the site to function. Optional analytics and marketing cookies are only placed with your consent. You can manage cookie preferences in your browser settings at any time.

8. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention obligations)
• Object to the processing of your information for direct marketing purposes
• Lodge a complaint with the Information Regulator of South Africa

To exercise these rights, email privacy@motoza.co.za. We will respond within 30 days.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction. All payment transactions are encrypted and processed by PCI-DSS compliant payment partners. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of MotoZA after any changes constitutes your acceptance of the updated policy.